Help for Adults & Seniors
Support and Advocacy When You Need It Most
Whether you’re 60 or older and need food assistance, or you’re a resident in a long-term care facility who needs someone to speak up for you, we’re here to help. We provide emergency food pantry services, senior food boxes, home delivery, and advocacy support for long-term care facility residents across 21 counties in Southwest Missouri.
Reach Out
Call Us: 417-862-3586
Hear from Our Neighbors
See Our Services
Ways We Can Help
Long-Term Care Advocacy (Ombudsman)
Free advocacy and support for long-term care residents. We help resolve issues with lost belongings, medication concerns, dietary needs, discharge notices, guardianship problems, and violations of residents’ rights. Available in 21 counties across Southwest Missouri.
Residents’ Rights Education
We help residents, families, and guardians understand the legal rights of those living in long-term care facilities. If you’re facing an issue and don’t know where to turn, we can explain your options and help you take action.
Emergency Food Pantry
Shop our client-choice pantry up to six times per year. Choose the foods your household needs in a welcoming, dignified environment. Available to those in need.
Senior Food Box (CSFP)
Monthly USDA food boxes for seniors 60 and older who meet stricter income requirements. Pick up your box while visiting the pantry. Between the senior food box and pantry services, you’ll receive two to three weeks of food each month.
Homebound Shopping & DeliveryEducation
Can’t leave home? We deliver groceries directly to your door each month. Our menu is customized for older adults with softer foods, low-sodium options, and items that are easier to prepare and chew. Funded by Greene County and available to seniors who meet pantry eligibility guidelines.
Eligibility Requirements
Can I Get Help?
Long-Term Care Advocacy (Ombudsman Services)
Any resident in a long-term care facility in our 21-county service area is eligible for free advocacy assistance. We help resolve complaints, protect residents’ rights, and provide support when you’re facing challenges in your facility. Services are completely free and confidential.
Call: (417) 862-3586
Email: [email protected]
Food Pantry & Senior Food Services
To access our food pantry, senior food boxes, or homebound delivery services, you must:
- Be a resident of Greene County
- Be 60 years or older for senior-specific services
- Meet income requirements set by USDA (see chart below)
- Present Social Security identification for all household members
- Present a piece of mail less than 30 days old showing your current address
Crosslines operates in accordance with the US Department of Agriculture nondiscrimination clause which prohibits discrimination on the basis of race, color, sex, age, handicap, religion or national origin. Crosslines is prohibited from requiring participation in any religious services or activities in exchange for food or services.
Income Eligibility Guidelines
185% of Federal Poverty Guidelines – Effective April 1, 2025
Household Size
Monthly Income
1
$2,413
2
$3,261
3
$4,109
4
$4,956
5
$5,804
6
$6,652
7
$7,500
8
$8,348
For households larger than 8 people, add $848 for each additional member.
View USDA Guidelines*
Find the Answers You Need
Frequently Asked Questions
What is an Ombudsman?
Ombudsman is a Swedish term meaning “one who speaks on behalf of another.” We are federally-mandated advocates who work on behalf of residents in long-term care facilities. We are not employed by long-term care facilities or the state—we work solely for residents.
What counties do you serve for Ombudsman services?
We serve 21 counties across Southwest Missouri, from Humansville and Urbana in the north to Gainesville and Alton near the Arkansas border, and west to Joplin including McDonald, Newton, Barton, and Jasper counties.
What kind of problems can an Ombudsman help with?
We help with lost clothing or dentures, medication errors, dietary concerns, problems with guardians or family, discharge appeals, abuse or neglect concerns, and violations of residents’ rights. If you’re having any issue in your facility, we’re here to help.
Are Ombudsman services really free?
Yes. All advocacy services are completely free and confidential.
I'm looking for a long-term care facility for a family member. Can you help?
While we can’t recommend one facility over another, we can provide you with a list of facilities in your area. We recommend making unannounced visits, asking for a full tour, and speaking with residents and family members during your visit.
How do I qualify for the senior food box?
The CSFP (Commodity Supplemental Food Program) senior food box requires tighter income guidelines than our regular pantry services. You must be 60 or older and living well below the poverty line (typically making around $1,100-$1,200 per month or less). You can pick up this box monthly while also visiting the pantry.
What if I can't leave my home to get food?
Our homebound shopping and delivery program brings food directly to your door each month. The groceries are customized for seniors with softer foods, healthier options, and items that are easier to prepare. Call us to see if you qualify.
Can I get food from the pantry even if I'm above the income limits?
We never turn anyone away empty-handed. Even if you don’t meet our standard eligibility requirements, we will provide you with an emergency supply of food. If you’re in crisis, please come talk to us.
Where are you located?
Our East Division facility is located at [ADDRESS]. Park in front of the building when you visit. For Ombudsman services, you can call us and we’ll come to you—families and residents don’t need to travel to our office.
Do I need to make an appointment?
For food pantry services, walk-ins are welcome during our hours. For homebound delivery, you’ll need to call to get enrolled in the program. For Ombudsman assistance, you can call anytime and we’ll arrange to visit you at your facility.
